In this paper we present the cmaptools software as an example of how concept maps, a knowledge visualization tool. Introduction to management and leadership concepts, principles, and practices ing. Although the concept of coding, storing, and trans. Knowledge management is a surprising mix of strategies, tools, and tech niquessome of which are nothing new under the sun. Knowledge visualization, in contrast, is a relatively new area of research that has received more attention recently due to the interest from the business community in knowledge management. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people. Analysis of knowledge management within five key areas 3 issue 6 october 2011 4 and 5 present a discussion, some concluding remarks and suggestions for universities regarding the implementation of km. Little that managers at all levels in an organization do falls outside the purview of the five management functions. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative. United kingdom knowledge management km is the process of capturing, developing, sharing, and effectively using organisational knowledge knowledge management, 2014. Technical is often referred to as knowhow and the other consists of beliefs, ideals, values, schemata and mental models nonaka and takeuchi, 1995. Serving the company to adapt itself to its environment, it is explicitly designed to increase flexibility and responsiveness of. Knowledge management is the name of a concept in which an enterprise consciously and.
In this white paper, we address the following important questions about an area with. Knowledge management influence on government organisations. Within these journals, we used as criterion for search the following keywords. The principles and practice of knowledge management by.
Storytelling, peerto peer mentoring, and learning from mistakes, for example, all have precedents in education, training, and arti. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. If knowledge is viewed as an object, or is equated with information access, then knowledge management should focus on building and managing knowledge stocks. Knowledge management km definitions john girard, ph. From knowledge management to knowledge commerce, knowledge management dec 1999.
The process of knowledge transfer ii abstract here is a common agreement in literature that a company can create a sustainable competitive advantage by mastering knowledge and knowledge transfer. Knowledge management, innovation and firm performance. This paper, examines the relationships between knowledge management, customer orientation, crm technological, organizational factors and customer relationship management crm. Reading recent knowledge management km articles, one cannot escape the impression of a recycled concept. This paper provides support for the importance of knowledge management to enhance innovation and performance. Knowledge production is the process were new organizational knowledge is created and is synonymous to. Could the result be the more potent domain of intellectual capital management.
The factors below summarize the key considerations with the exception of cultural issues, which are discussed further down. Can we arrive at commonly accepted definitions of the key concepts and processes, such as. These are usually referred to be knowledge activities. The current debate about knowledge management km is also and mainly. Concept paper should be at least 2 pages and not be more than 10 pages, doublespaced. The classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Abstract the purpose of the paper is to chronicle the depth and breadth of applied knowledge management definitions penned by researchers and practitioners alike. Abstractthis paper discusses the important process of knowledge. Understanding knowledge management can be concluded as the. Management theorists and practitioners may chose one or two of the five functions as most important, but this is not borne out normatively. It is important to note that the definition says nothing about technology, while km is often facilitated by it. The concept of knowledge in km 4 cannot be articulated at all is referred to as tacit knowledge, too.
One of the areas in management field that develops in its implementation is knowledge management. Successful implementation of knowledge management requires a clear identification of the. Introduction to management and leadership concepts. This papers main goal was to discuss the concept of knowledge management. Failures are generally due to an over reliance on technology, a lack of understanding of the limitations of these systems, improper fit with organizational practices, lack of acceptance. The design and implementation of effective knowledge. This chapter presents a detailed description of knowledge management, the underlying concepts, differences between knowledge. Pdf according to peter drucker, knowledge has become a major economic resource and a key sourcedrive of competitive advantage. Therefore creating, managing, sharing and utilizing. Knowledge management meaning and important concepts. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Alireza anvari, gholamabbas alipourian, rohollah moghimi, leila baktash, department of industrial management, gachsaran branch, i. Knowledge management km is the process of creating, sharing, using and managing the knowledge and information of an organization. A very troublesome concept indeed, knowledge has a broad array of definitions.
Knowledge management is the process of capturing, distributing, and effectively using knowledge. A knowledge management system is one that connects to all sources of knowledge. This white paper outlines how a knowledge management culture can be grown within your organisation. Understanding knowledge management can be concluded as the management of intellectual property owned by members of the organization and will be utilized for achieving competitive advantage for the organization. When i conducted my research i was able to find literally hundreds of definitions of knowledge management km, a selection of which are included at the end of this paper. The process of knowledge transfer 3 in human resource management, the emergence of the knowledge logical is related to the awareness of the inadequacies of the taylorofordism model in a context of uncertainty. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. It is this practical approach to implementing knowledge management to bring real benefits to your organization that forms the core ideas presented in this paper. This chapter presents a detailed description of knowledge management, the underlying. An established discipline since 1991 citation needed, km includes courses taught in the fields of business administration. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. Distribute the latest and most relevant knowledge and howto guidance to its own staff members and partners wherever and whenever needed 2.
Km is also related to the concept of intellectual capital. Knowledge management is embraced in many organizations and requires a business case to justify expenditure on programs to implement knowledge management behaviours and practices or hardware and software solutions. This is not a new idea organisations have been managing human resources for years. Implement a knowledge management process to improve the quality of management decision making by ensuring that reliable and secure information and data is available throughout the service lifecycle to meet business needs establish the role of an enterprisewide knowledge manager and ensure all support teams. Is the merging of learning management and knowledge management desirable and inevitable. This paper studies the knowledge management tool and features that are implemented in tim and some problems that hindered knowledge management practices at tim.
Probably no better or more succinct singleline definition has appeared since. International journal of knowledge management, and international journal of knowledge management studies. A white paper on knowledge management and corporate culture. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. The knowledge management papers are a publication of knowledge management forum. Preserve institutional knowledge in an environment of staff turnover and the ongoing need to quickly handle missioncritical tasks. The paper is able to demonstrate that knowledge management is a key driver of organisational performance and a critical tool for organisational survival, competitiveness and profitability.
The concept paper 3 benefits of having the ce write the concept paper in stark contrast to the current situation in most companies, using the lppd approach and having a ce writing a concept paper creates the conditions for the emergence of the clear thinking required to make good products for customers and good processes for the company. The organizational characteristics are handled in this work as constructs, as they are complex concepts. The field of knowledge management is the study of how firms manage the tacit and explicit knowledge and knowhow their employees have about its products, services, organizational systems and intellectual property. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. Specifically, knowledge management embodies the strategies and processes that a firm. Perhaps the most important process in km, it plays a determinant role for both knowledge reuse and knowledge creation.
Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. Before turning in your concept paper, go through this checklist to make sure your concept paper is of the highest quality possible. Management tim, a pseudonym is given to mask the institutions name. Journal of knowledge management, economics and information technology 1 issue 6 october 2011 analysis of knowledge management within five key areas authors.
Knowledge management is the concept under which information is changed into actionable knowledge and made available effortlessly in a usable form to the people who can leverage it according to their needs. The widest approach towards this concept is that the knowledge management is unity of three. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in km. Our point of departure is the observation that yesterdays. Knowledge management km cannot be achieved with a single definite activity. The knowledge management culture is compared with other organisational cultures, and the inevitability of knowledge management is advocated. This requires to forward knowledge to other units at. The purpose of the paper is to chronicle the depth and breadth of applied.
How to identify knowledge and evaluate knowledge management. Guidelines of concept paper development by phd applicatnts. It discusses some business, structural and people factors. Defining knowledge management the international institute for. Toward an applied compendium john girard, middle georgia state college, john. By applying the above s of concepts, organizations achieve their competitive advantage based on what they know, how effectively and quickly they acquire and use their knowledge. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 2, issue 2, 2014 164 and cognitive. When implementing a knowledge management initiative the knowledge management. The paper is divided into three chapters as follows. Km seems to have been successfully applied in large companies, but it is. The rapid development of science and technology today, making organizational management to face challenges and keep innovating. Since we believe km is essentially new, a refined articulation of km is desirable.
Moreover, km is a concept the definition of which is not. This paper, examines the relationships between knowledge management, customer orientation, crm technological, organizational factors and customer relationship management crm success with. Jan 15, 2018 the classic oneline definition of knowledge management was offered up by tom davenport early on davenport, 1994. Citations are appropriate if you used any sources in developing your concept paper. Succeeding in a global knowledge marketplace, paper delivered at the knowledge economy and china, beijing nov 1999.
Definitions of the new field look remarkably like those of information systems, decision support systems, and even data management of the past. Knowledge management may be distinguished from organizational learning by a greater focus on specific knowledge assets and the development and cultivation of the channels through which knowledge flows ii. Jun 01, 2005 knowledge management is embraced in many organizations and requires a business case to justify expenditure on programs to implement knowledge management behaviours and practices or hardware and software solutions. This paper analyses the evolution of knowledge management km and focuses upon the impact of modern technologies and unstable business environment on the use of this management tool in companies. Basic concepts of knowledge management executive information.
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